My Blog

Return Policy: No Returns Accepted

At Upstage Machinery, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. However, please note that we do not accept returns for any reason, whether the item is new or used. By engaging with our services or making a purchase through our platform, you agree to abide by the following conditions:

1. All Sales Final: All sales made through Upstage Machinery are considered final. Once a transaction is completed, we do not accept returns, exchanges, or refunds, except in cases of damaged or defective items (as outlined below).

2. No Returns for Change of Mind: We do not accept returns for reasons such as change of mind, incorrect size or fit, or buyer’s remorse. Please carefully review product descriptions, specifications, and images before making a purchase.

3. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and may provide a replacement or refund at our discretion.

4. Notification of Damage: If you receive a damaged or defective item, you must notify us within [number] days of receiving the product. Failure to report damage within this timeframe may result in the denial of a refund or replacement.

5. Proof of Damage: We may require photographic evidence of the damage or defect to facilitate the resolution process. Please provide clear and detailed images of the damaged item and its packaging when contacting our customer service team.

6. Exclusions: Certain items may be excluded from this policy, including but not limited to:

  • Items sold as-is or marked as final sale.
  • Custom-made or personalized items.
  • Perishable goods.

7. Limited Warranty: Some products may be covered by a limited warranty provided by the manufacturer. Please refer to the manufacturer’s warranty terms and conditions for details on warranty coverage and claims procedures.

8. Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team at [contact information]. We are here to assist you and address any issues you may encounter with your purchase.

9. Changes to This Policy: We reserve the right to update or amend this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our services or making a purchase through our platform, you acknowledge that you have read, understood, and agree to abide by this return policy.

Scroll to Top